Thank you for shopping at The Soft Garden Tie Company

If you are not entirely satisfied with your purchase we are here to help!


You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition as you received it. Your item will need to have proof of purchase (you can find this in your confirmation email)


Once your item(s) has been approved we will initiate your refund through bank transfer, details provided.


You will be responsible for return and postage costs, please retain proof of postage. If item is faulty please let us know as soon as possible where we will pay for full shipping costs (This will be included as a total of your refund)